The management of Eko Electricity Distribution Company (EKEDC) has said it will give 100 free prepaid meters to its customers during the company’s “Customers’ Service Week”.
Disclosing this in a statement, General Manager, Corporate Communications, Mr. Godwin Idemudia said the decision was aimed at ensuring 100 per cent customer satisfaction.
He added that the EKEDC management decided that customers who paid their electricity bills to date without outstanding would have free meters through a raffle draw.
“Please note that meters will be issued to the 10 lucky customers per district. These customers must be regular in paying with zero outstanding. The customers who will be entitled to the free meter must have no record of energy theft and had no record of hostility towards our staff”, he said.
Ikemudia further stated that the EKEDC’s district and commercial managers were required to send 20 names of customers that fall under the categories before 12 noon on Thursday. He disclosed that the company is currently rated the lowest in terms of Aggregate Technical and Consumer loss, adding that newly acquired smart meters would be rolled out soon.
While highlighting challenges of the company such as by-passing of electricity, energy theft as well as stealing of cables, Idemudia said the EKEDC is constantly doing its best to ensure effective delivery inspite of constant pipeline vandalism which had affected power generation and resulted in transmission constraints.
Meanwhile, he stated that the company’s Customer Service Week which has commenced with the theme: ”Experience Happens Here’’ would afford customers the opportunity to have all their complaints addressed. The six-day programme would include feeding of 500 people in poor communities within its franchise areas and creating awareness on the importance of the customer service week.